Shipping policy
When can I expect my order?
We attempt to process all orders within 1-2 business day, if placed Monday-Friday, and within the next 2-3 business days if order(s) is placed on the weekend. No orders are processed on Holidays/Weekends. Perfect Game Apparel is not responsible for delays once the package is in the hands of the carrier. Special events (sales and/or promotions) may slow down this timeline.
At checkout, our website lists the expected number of days (i.e. 2 Business Days) in transit for each shipping service based on your inputted shipping address. While the days listed are accurate in most cases, they are only estimates and not guarantees. Transit time for international orders varies based on the destination and shipping method selected.
Do you ship internationally?
Absolutely! Transit time for international orders varies based on the destination and shipping method selected. Customers are responsible for paying all applicable duties and tariffs related to their shipments. Perfect Game Apparel does not cover these expenses and they are not included in the price of the item.
What does shipping cost?
For domestic orders, we offer a variety of shipping services:
The cost of these options varies based on transit time selected, location, and weight. We offer free shipping for orders over $75 (not including taxes/duties; after discount is applied). Free shipping applies to select shipping rates which are $15.99 or less.
Customers placing international orders are responsible for any additional taxes and duty fees that are resulting from their international shipment.
You can get an accurate quote by stepping through the checkout process and entering your shipping address.
How do I know if my order has shipped? How can I track it?
Of course! Once your order has been shipped, you will receive confirmation and a tracking number via email.
Return Policy
Any items purchased on sale or at a discounted rate are not eligible for returns or exchanges. All sales are final for those items.
Return:
Not happy with your item(s) you purchased? No problem! Prior to mailing out your return, we ask that you write out a brief summary of your issue on the back side of your invoice. This is to ensure we have a full understanding of the reason for your return and what we may improve on. Once we receive your return, you will receive a refund for the cost of the apparel. Refunds will be issued back to your original form of payment. The average processing time is up to 7 business days from us receiving the apparel.
Send Returns to:
Perfect Game
Attn: Apparel
95 Chastain Road NW - Suite 302 - Bldg III
Kennesaw, GA 30144
Please remember – worn and/or used items are not eligible for returns or exchanges.